1. Overview
At Retouch IT Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services, visit our websites, or interact with us.
This policy applies to all personal information processed by Retouch IT Services Private Limited and its affiliates ("Retouch IT Services," "we," "us," or "our") in connection with our services, websites, mobile applications, and other platforms.
Important: By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
2. Information We Collect
Information You Provide
We collect information you provide directly to us, including:
Contact Information
- • Name and title
- • Email address
- • Phone number
- • Mailing address
Professional Information
- • Company name
- • Job title and role
- • Industry sector
- • Work experience
Account Information
- • Username and password
- • Profile preferences
- • Communication settings
- • Service preferences
Transaction Information
- • Payment details
- • Billing information
- • Purchase history
- • Service usage
Information We Collect Automatically
When you use our services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information from cookies, web beacons, and similar technologies
3. How We Use Your Information
We use your personal information for legitimate business purposes, including:
Service Delivery
- • Provide and maintain our services
- • Process transactions and payments
- • Deliver customer support
- • Manage your account and preferences
Communication
- • Send service notifications
- • Provide marketing communications
- • Respond to inquiries
- • Send newsletters and updates
Analytics & Improvement
- • Analyze usage patterns
- • Improve our services
- • Conduct research and development
- • Enhance user experience
Legal & Security
- • Comply with legal obligations
- • Prevent fraud and abuse
- • Protect our rights and property
- • Ensure platform security
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in:
- • Cloud hosting and storage
- • Payment processing
- • Email and communication services
- • Analytics and research
- • Customer support
- • Marketing and advertising
Legal Requirements
We may disclose information when required by law or to:
- • Comply with legal processes or government requests
- • Protect our rights, property, or safety
- • Prevent fraud or illegal activities
- • Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. We will notify you of any such change in ownership.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Regular Monitoring
Continuous monitoring and regular security assessments protect against threats.
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
7. Your Rights and Choices
You have certain rights regarding your personal information. The availability of these rights may vary depending on your location and applicable laws.
Access
Request access to your personal information and receive a copy of the data we hold about you.
Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Erasure
Request deletion of your personal information under certain circumstances.
Portability
Request a copy of your personal information in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Criteria
Active Accounts
Information is retained while your account is active and for a reasonable period thereafter.
Legal Requirements
Some information may be retained longer to comply with legal, regulatory, or contractual obligations.
Business Purposes
Information necessary for legitimate business purposes is retained for appropriate periods.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Adequacy Decisions
We transfer data to countries that have been deemed to provide an adequate level of protection by relevant authorities.
Standard Contractual Clauses
We use standard contractual clauses approved by relevant authorities to ensure appropriate protection.
Binding Corporate Rules
Internal policies ensure consistent protection standards across our global operations.
Certification Programs
We participate in recognized certification programs that demonstrate our commitment to data protection.
10. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.
Parental Notice
If you believe we have collected information from a child under 16, please contact us immediately. We will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email notification for material changes
- Website banner or notification
- Updated "Last Modified" date
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us using the information below.
General Inquiries
Hyderabad, Telangana
India
Data Protection Officer
For specific data protection inquiries, rights requests, or concerns about how we handle your personal information.
Response Time
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate the urgency in your communication.